Due to one of a kind and handmade nature of our creations, all sales are final. Please make an informed purchase by reading each description thoroughly and / or contacting us with questions beforehand. We want you to be happy with your purchase - if there’s a problem with your order, please contact us. We are not responsible for lost or stolen packages. Please note that order cancellation will incur a 3% processing fee deducted from the full purchase amount.